Frequently Asked Questions

Yes, we offer warranty on all our certified pre-owned devices. The warranty period varies depending on the device category:

• Mobile Phones: 6 months comprehensive warranty
• Laptops & Tablets: 3 months warranty on hardware
• Smartwatches & DSLRs: 1 month functional warranty

For devices that are still covered under manufacturer's warranty, we provide the original bill so you can claim service directly from authorized service centers. Our warranty covers all manufacturing defects and hardware failures (excluding physical damage, liquid damage, or unauthorized repairs).

We offer multiple convenient payment options to ensure a smooth buying experience:

• Credit/Debit Cards: All major cards (Visa, MasterCard, RuPay)
• Net Banking: All major Indian banks
• UPI: Google Pay, PhonePe, Paytm, and other UPI apps
• EMI Options: Available for devices above ₹15,000 through partner banks and NBFCs
• Cash on Delivery: Available in select cities with additional verification
• Wallet Payments: Paytm, Amazon Pay, and other digital wallets

All online transactions are secured with 128-bit SSL encryption for your safety.

We offer Pan-India shipping through trusted logistics partners. Our delivery timelines are:

• Metro Cities: 2-3 business days
• Tier 1 & 2 Cities: 3-5 business days
• Tier 3 Cities & Rural Areas: 5-7 business days

Shipping Charges:

• Free shipping on all orders above ₹5,000
• Flat ₹99 shipping for orders below ₹5,000
• Express delivery (next day) available at additional ₹199

All devices are securely packaged with multiple protective layers to prevent damage during transit. You'll receive tracking details via SMS and email once your order is shipped.

Selling your old device to Mobile Priority is simple and transparent. Follow these steps:

1. Get Instant Quote: Visit our website or app, select your device model, and answer a few questions about its condition to get an instant price quote
2. Schedule Inspection: Book an appointment at our nearest store or opt for doorstep pickup (available in select cities)
3. Device Verification: Our experts will physically inspect your device to verify its condition
4. Final Offer: Receive the final offer based on the actual condition of your device
5. Instant Payment: Once you accept the offer, receive payment instantly via cash, bank transfer, or UPI

Note: Please ensure your device is factory reset, and you have removed all personal data before bringing it for inspection.

We consider multiple factors to offer you the best price for your old device:

• Device Model & Age: Newer models and popular brands fetch better prices
• Physical Condition: No scratches/dents vs minor vs major damages
• Functional Condition: Working condition of all features (camera, speakers, sensors, etc.)
• Battery Health: Battery capacity and performance
• Accessories Included: Original charger, cable, box, earphones increase value
• Warranty Status: Devices under manufacturer warranty get better valuation
• Market Demand: Current market trends and demand for specific models

We guarantee the best market price with complete transparency in our valuation process.

Our device exchange program makes upgrading easy and affordable:

1. Select New Device: Choose the device you want to upgrade to
2. Value Your Old Device: Use our online valuation tool to get an instant quote for your current device
3. Calculate Difference: The system will show you the amount to pay (new device price minus old device value)
4. Choose Exchange Method:
   • In-store exchange at our nearest outlet
   • Home pickup and delivery (available in select cities)
   • Mail-in exchange program
5. Complete Transaction: Pay the difference amount and receive your new device

Benefits:

• No hidden charges or deductions
• Same-day exchange at our stores
• Special exchange bonuses on select models
• Free data transfer assistance at our stores

Warranty Coverage:

• Manufacturing defects in hardware components
• Battery performance issues (not for normal wear and tear)
• Speaker, microphone, and camera malfunctions
• Display issues (dead pixels, touch problems)
• Charging port and connectivity problems

Not Covered:

• Physical damage (cracks, dents, liquid damage)
• Theft or loss of device
• Issues caused by unauthorized repairs or modifications
• Normal battery degradation over time
• Software issues solvable by reset/update

How to Claim Warranty:

1. Contact our support team via call, email, or WhatsApp
2. Provide your order ID and device details
3. Describe the issue with photos/videos if possible
4. Our team will guide you to the nearest service center or arrange pickup
5. Standard repair time: 3-7 business days

Yes, we offer a hassle-free return and exchange policy to ensure complete customer satisfaction.

Return Policy (7 Days):

• You can return the device within 7 days of delivery
• Device must be in original condition with all accessories
• No physical damage or signs of usage
• Original packaging must be intact
• Refund processed within 5-7 business days

Exchange Policy (10 Days):

• Exchange for another device within 10 days
• Device must be in perfect working condition
• All original accessories must be included
• Price difference will be adjusted
• One exchange per order allowed

Return/Exchange Process:

1. Contact our customer support within the return/exchange period
2. Provide order details and reason for return/exchange
3. We'll arrange pickup from your address (free service)
4. After verification, refund or exchange will be processed

We provide complete transparency about what's included with each device purchase:

Original Bill:

• For devices still under manufacturer warranty, we provide the original purchase bill
• For other devices, we provide Mobile Priority's warranty bill
• All bills are GST compliant and valid for warranty claims

Accessories Included:

• Grade A (Like New) Devices: Original charger, cable, and earphones (if originally included)
• Grade B (Good) Devices: High-quality compatible charger and cable
• Grade C (Fair) Devices: Basic charger and cable
• Original box included based on availability

Device Grading System:

• Grade A: No visible scratches, 90%+ battery health, all functions perfect
• Grade B: Minor scratches, 80%+ battery health, all functions working
• Grade C: Visible signs of use, 70%+ battery health, fully functional

The exact accessories included are clearly mentioned in each product listing.